FAQs

Q?

Do you service Washington State?

A.

Not at this time. We are currently not licensed to perform work in Washington.

Q?

Why should I wait until it’s 65 degree outside to get a cooling maintenance?

A.

As part of our maintenance check list, we check refrigerant levels. We need to weather to be warm enough to check the cooling efficiency of your equipment.

Q?

Do I need diagnostics or maintenance?

A.

If you are experiencing an issue with your equipment’s functionality, then you will need a diagnostic. Maintenance is tune up on working equipment, checking its overall safety and function to manufacture specification as a preventative step to diagnostic or repair needs.

Q?

Do I have a heat pump or an air conditioner?

A.

The main difference in between the two is the reversing valve. The best indicator is whether your outdoor unit runs both when heating or cooling, if so, you have a heat pump.

Q?

Why two hour arrival windows? Why can’t I just set a specific appointment time for a service technician to come to my house?

A.

In order for us to give each client a sufficient amount of time to complete a repair, we set up arrival times. Some calls may take more or less time to complete. We do offer lead time calls to help our clients plan as best as possible.

Q?

How well trained are your technicians?

A.

We require all our technicians to complete regular training on all equipment we service and install. We stay up on all revisions and updates to current equipment and are always looking to learn more about future equipment, methods and practices.

Q?

I have an emergency that came up after your office has closed, can I still get a hold of a service technician?

A.

We have an offsite receptionist 24 hours a day to help you if our office team cannot be reached. Depending on your needs, and availability, a service technician can be dispatched even when the office is closed.

Q?

Why should I maintenance my equipment? How often should I be doing this?

A.

Maintenance on your equipment is a great practice to follow. Just like getting a tune up on your car, you are helping to prevent the need for repairs and well as prolonging the life of your equipment. Most manufactures require maintenance to keep warranties intact. We suggest having maintenance performed on your equipment as least once a year. *Ask us about our Service Club Membership!*

Q?

How long can I expect my filter to last?

A.

Standard 1-2” filters should be checked at least every 30 to 90 days. Higher filtration such as Merv 11 or 16 should be checked every 6 months, but typically last up to one full year. Washable filters or EAC’s should be checked and cleaned every 3-6 months. Depending on your household you may need to change your filters more or less often than average.